1. Company and acceptance
The Services are operated by SNAPP LLC, a limited liability company organized under the laws of the State of Delaware, United States. By creating an account, purchasing a subscription, accessing, or using the Services, you agree to these Terms.
2. Business use
SNAPP is a business-to-business software-as-a-service platform for photobooth and vending equipment operators. If you use the Services on behalf of a company or organization, you confirm that you have authority to bind that organization.
3. Services
SNAPP may provide functionality including, but not limited to:
- remote equipment monitoring;
- operational analytics, reporting, and statistics;
- device status, connectivity, and configuration monitoring;
- software, interface, and template management;
- software updates and remote configuration;
- management of connected photobooth and vending equipment;
- event workflow tools, integrations, and additional digital tools.
Features may be added, modified, or discontinued from time to time.
4. Accounts and customer responsibilities
- You must provide accurate and current account, billing, and business information.
- You are responsible for maintaining the confidentiality and security of your account credentials.
- You are responsible for activity performed through your account unless the activity results from a security failure caused by SNAPP.
- You must notify us promptly if you believe your account has been compromised.
- You must ensure that event content, templates, uploads, prompts, and connected equipment use are lawful and authorized.
5. Subscriptions
SNAPP provides subscription-based SaaS at $25 USD per month per device. The billing interval is monthly. Included features and any separately charged services are described on our Pricing page and at checkout.
Unless otherwise stated, subscriptions automatically renew for successive billing periods until cancelled. You may cancel before the next billing date through your account subscription controls or the management link in your billing email. Contact support@snappfactory.com for help. See the Refund & Cancellation Policy. Unless otherwise required by law or expressly stated, cancellation takes effect at the end of the current paid billing period.
6. Payments, Merchant of Record, prices, and taxes
Payments and recurring subscriptions are processed securely through our authorized Merchant of Record/payment provider.
Payments may be processed by an authorized third-party payment provider or Merchant of Record. Where a Merchant of Record is used, that provider may act as the legal seller for the relevant transaction and may be responsible for payment processing, billing, invoicing, VAT, GST, sales tax or similar taxes, refunds, chargebacks, and payment-related customer support.
The name of the Merchant of Record may appear on your invoice, receipt, card statement, or payment confirmation. SNAPP does not store complete payment card details when payments are processed by a third-party payment provider.
Prices displayed on the website may exclude applicable VAT, GST, sales tax, or similar taxes unless otherwise stated. Applicable taxes may be calculated and added during checkout depending on the customer's location and tax status.
7. Acceptable use, sanctions, and restricted activities
You may not use the Services:
- for unlawful, fraudulent, deceptive, harmful, or abusive purposes;
- to violate sanctions, export-control, banking, payment, or compliance requirements;
- to interfere with, disrupt, reverse engineer, copy, or commercially exploit the Services except where expressly permitted by law;
- to attempt unauthorized access to SNAPP systems or other customer accounts;
- to distribute malware or harmful code;
- in a way that infringes intellectual-property, privacy, publicity, or personality rights.
SNAPP may refuse, suspend, or terminate access where required by applicable sanctions, export-control, banking, payment, or compliance requirements. The full Acceptable Use Policy and Restricted Countries Policy are available on this website.
8. Intellectual property and customer content
SNAPP and its licensors retain all rights, title, and interest in the Services, including software, code, website content, interfaces, designs, documentation, trademarks, logos, graphics, databases, and proprietary technology. Except for the limited right to use the Services during an active subscription, no intellectual-property rights are transferred to the customer.
Customers retain ownership of content and data they lawfully upload to or create through the Services. You grant SNAPP a limited right to process such content solely as necessary to provide, secure, maintain, support, and improve the Services. You are responsible for ensuring that you have the necessary rights and permissions for uploaded or processed content.
9. Third-party services, equipment, and updates
The Services may integrate with third-party platforms, payment providers, cloud services, APIs, equipment manufacturers, or other external services. Your use of third-party services may also be subject to the terms and privacy policies of those providers.
Certain functionality depends on third-party hardware, internet connectivity, operating systems, payment terminals, telecommunications networks, cloud infrastructure, or other external services. SNAPP does not guarantee uninterrupted operation of third-party equipment or infrastructure outside our reasonable control.
SNAPP may deploy updates, patches, security fixes, feature improvements, or configuration changes to maintain and improve the Services. Certain updates may be required for continued use.
10. Availability, suspension, and termination
We aim to provide reliable Services but do not guarantee uninterrupted or error-free availability. Temporary interruptions may occur due to maintenance, software updates, telecommunications failures, cloud-provider outages, cybersecurity incidents, force majeure events, or circumstances outside our reasonable control.
SNAPP may suspend or terminate access if:
- fees remain unpaid;
- these Terms are materially violated;
- the Services are used unlawfully;
- continued service creates security, compliance, or legal risks;
- suspension or termination is required by a payment provider, financial institution, regulator, or applicable law.
11. Disclaimer and limitation of liability
The Services are provided on an as available basis. To the maximum extent permitted by law, SNAPP disclaims warranties that are not expressly stated in these Terms. SNAPP does not guarantee any specific commercial results, revenue, equipment uptime, customer volume, or profitability from use of the Services.
To the maximum extent permitted by applicable law, SNAPP LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities. Where liability cannot legally be excluded, SNAPP's aggregate liability relating to the Services will be limited to the amount paid by the customer to SNAPP for the affected Services during the preceding 12 months, unless applicable law requires otherwise.
12. Changes and governing law
We may update these Terms from time to time. The latest version will be published on this website together with the date of the most recent update. Continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except where mandatory applicable law provides otherwise.
13. Contact
SNAPP LLC
Registered Office: 8 The Green, Suite R
Dover, DE 19901
United States
Email: info@snappfactory.com
Website: https://snappfactory.com