SNAPP.
Billing policy

Refund & Cancellation Policy

This Refund & Cancellation Policy applies to paid subscriptions and digital services provided by or on behalf of SNAPP LLC.

Last updated: September 29, 2026

1. Subscription renewal and cancellation

SNAPP subscriptions automatically renew each month at $25 USD per device, plus applicable taxes, until cancelled. Cancel before the next billing date to stop the next renewal.

Use your account subscription controls or the subscription management link in your billing email. If you need help, email support@snappfactory.com with your account email and subscription reference.

After cancellation, access continues until the end of the already paid billing period. Cancellation does not automatically refund the current period. The refund rules below apply.

2. Refunds

Except where required by applicable law or expressly stated otherwise at the time of purchase, subscription payments are generally non-refundable once the applicable subscription period has begun.

We may consider refund requests in circumstances including:

  • duplicate charges;
  • verified billing errors;
  • accidental duplicate subscriptions;
  • material technical issues preventing use of the paid Services where SNAPP is unable to provide a reasonable remedy;
  • other exceptional circumstances determined by SNAPP or the applicable Merchant of Record.

Refunds may be denied for substantially used subscription periods, policy violations, sanctions or fraud risk, third-party fees, taxes, chargeback fees, or services already delivered.

3. Merchant of Record

Payments may be processed by a third-party Merchant of Record. Where applicable, refund requests may be processed by that Merchant of Record in accordance with applicable law, SNAPP's commercial policies, and the Merchant of Record's transaction procedures. The Merchant of Record may appear as the seller on your invoice, receipt, or card statement.

4. How to request a refund

  1. Email support@snappfactory.com with the subject Refund request.
  2. Provide your account email address, company name, order or invoice number, date of purchase, and reason for the refund request.
  3. We may request additional information necessary to locate and verify the transaction.
  4. We review complete refund requests within 5 business days where possible.

5. Refund processing

Approved refunds will normally be returned to the original payment method. Processing times may depend on the payment provider, Merchant of Record, card network, or customer's financial institution.

6. Chargebacks

We encourage customers to contact us before initiating a chargeback so that we have an opportunity to investigate and resolve the issue. Fraudulent or abusive chargebacks may result in suspension or termination of the associated account.

7. Mandatory legal rights and contact

SNAPP LLC
Delaware limited liability company
8 The Green, Suite R
Dover, DE 19901
United States

Nothing in this Refund & Cancellation Policy limits refund, cancellation, or other rights that cannot legally be excluded under applicable law. Billing, cancellation, and refund questions can be sent to support@snappfactory.com.